Telehealth resources

The following resources have been developed in wide consultation with health professionals and people affected by cancer.  These resources are available for download and use within your clinical setting.

Useful health professional resources

  • Tips for conducting telehealth consultations:   download here

  • Patient suitability criteria for telehealth consultations:   download here

Useful patient facing resources

​General information about telehealth for patients and carers:

  • telehealth fact sheet English:   download in word or in pdf

  • telehealth fact sheet Arabic:   download in word or in pdf

  • telehealth fact sheet Greek:   download in word or in pdf

  • telehealth fact sheet Italian:   download in word or in pdf

  • telehealth fact sheet Simplified Chinese:   download in word or in pdf

  • telehealth fact sheet Vietnamese:   download in word or in pdf

Information on how to access video consultation via HealthDirect ready for your local hospital customisation:

  • Attending your appointment via a Video Call English:   download in word

  • Attending your appointment via a Video Call Arabic:   download in word

  • Attending your appointment via a Video Call Greek:   download in word

  • Attending your appointment via a Video Call Italian:   download in word

  • Attending your appointment via a Video Call Simplified Chinese:   download in word

  • Attending your appointment via a Video Call Vietnamese:   download in word

Sample of Our Work

My Cancer Diagnosis Explained

The My Cancer Diagnosis Explained (MCDE) summary is a resource that you can use to provide patients and their carers, individualised written information at the time a patient is first told of their cancer diagnosis.

The MCDE summary supports the ‘diagnosis and next steps’ conversation with patients by:

  • providing the patient with take-home information they can refer to and reflect on after the consultation

  • helping clinicians to deliver specific information about the cancer diagnosis

  • enabling effective communication that meets each patient’s needs

The project developed the following MCDE summaries ready for download for use by patients and health professionals alike:

To implement the MCDE summary into your clinical setting download this helpful guide​

To develop your own summary download the template here

Read the final report here

Optimal Care Pathways (OCP)

Optimal Cancer Care Pathways aim to improve patient outcomes by facilitating consistent, safe, high quality and evidence-based care.  They can be used by health services and professionals as a tool to identify gaps in current cancer services and inform quality improvement initiatives across all aspects of the care pathway

Work is now completed in the areas of Pancreatic and Head and Neck Cancers. The following activities have been a key achievements of the pancreatic and head and neck projects this year:

  • Facilitating access to self-care information for patients and carers affected by pancreatic cancer - view the videos hosted on PanCare Australia's website 

  • Working with health services to increase awareness of and utilisation of supportive care resources and screening

  • Establishing a peer-led support group for patients and carers affected by health and neck; further details can be found here

Read our final report here

Metro-Regional Engagement Project

The Metropolitan-Regional Engagement Project is a collaboration between the Loddon Mallee Integrated Cancer Service (LMICS) and WCMICS.  The goal of this project is to better connect care and services for cancer patients who travel between country Victorian and Melbourne city.


Each year, on average WCMICS hospitals around ~51% of cancer patients that live in country Victoria.  Of those patients 2,237 live in the Loddon Mallee region and travel down to the city for cancer treatment, test or appointments.  This is around 22% of people diagnosed with cancer in Loddon Mallee that have an admission to a WCMICS hospital.


“The personal stories of regional patient who transfer between WCMICS and LMICS health services for treatment highlight many issues and heightened our awareness of the need to improve the disconnectedness of cancer care for patients and carers”  (Trish Caulder, Project Manager).  Rhonda is one of the many patients travelling long distances for cancer care and treatment. 

Watch Rhonda’s story here

Statewide work

Geriatric oncology scoping project

The project aimed to gain a comprehensive understanding of geriatric oncology guidelines, the services and models of care available to elderly patients, and the various screening and assessment tools available for use. Scoping was required to inform a planned proposal for future geriatric oncology initiatives in Victoria, to ensure that existing efforts and activity were not duplicated and that learnings from previous work undertaken in this area was not overlooked.
The scoping project identified several areas for further attention or potential projects. Consultation was undertaken to prioritise project ideas and gauge sector readiness and ICS responsibility for undertaking or supporting each potential piece of work.

Find the final report here

Victorian Tumour Summits (VTS)

Effort should be put into doing consistently what we already know works well


To complement the Optimal Care Pathways, statewide Tumour Summits are held to better understand the opportunities for improvements in cancer care.  The statewide Tumour Summits Program is being undertaken by the Victorian Integrated Cancer Services in conjunction with the Department of Health and Human Services (Cancer Strategy and Development) to facilitate clinician led discussions around pathways of care.

The summits are clinician-led forums to identify unwarranted variations in tumour-based clinical practice and cancer outcomes that could be addressed through statewide action.  In 2018/19 tumour summits for Head and Neck and Lung cancers were held with upcoming summits focusing on Brain.  Recommendations from the Pancreatic Summit (held in 2017) and the recent Head and Neck Summit were prioritised into OCP work undertaken by the Integrated Cancer Services.


Multidisciplianry Meeting (MDM) Quailty Framework

Multidisciplinary care describes a collaborative approach to cancer treatment planning and ongoing care

Cancer multidisciplinary team meetings (MDM) are regular meetings involving a range of health professionals with expertise in the diagnosis and management of cancer with the purpose of developing a recommended treatment plan for individual patients.  The development of a MDM Quality Framework has been undertaken by the Victorian Integrated Cancer Services. The framework outlines an agreed set of standards, indicators and measures for all cancer MDMs in Victoria and provides a set of tools for monitoring their quality. Read more here

Once implemented, the framework will enable greater consistency in the way cancer MDMs are conducted and monitored. It will facilitate greater awareness of the minimum requirements for MDM within the host health service and identification of variances in practice, enabling prioritisation of quality improvement activities relating to MDM inputs, processes and outputs.

  • Twitter - White Circle
  • LinkedIn - White Circle
  • YouTube - White Circle
  • Twitter - White Circle
  • LinkedIn - White Circle
  • YouTube - White Circle
Western & Central Melbourne Integrated Cancer Service (WCMICS) is supported by the Victorian Government and part of the Victorian ICS network
© COPYRIGHT 2019 WCMICS all rights reserved.